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Bedside communion may be requested by patients through the nurse of the unit. The Hospital Chaplain and his assistants may be summoned anytime for spiritual assistance or counseling.
Your Attending Physician can give you an estimate of probable expenses before your admission. A deposit will be requested from you at the time of admission in accordance with a schedule of rates set by the administration. The deposit requirement is waived in emergency cases but we request that the appropriate deposit be made as soon as possible after the emergency.
Cut-off time is from 12:00 noon to 12:00 noon the following day.
The Credit & Collection Division provides patients with a Notice for Initial/Additional Deposits and a running bill daily. We advise that you make arrangements to pay regularly in order that the bill does not accumulate.
Below are the classifications of beneficiaries and corresponding requirements to claim the benefits. Please see if you qualify and submit the necessary documents to the Billing Section as soon as possible to facilitate the computation of your bills before discharge.
A. Medicare
1. For currently employed members, properly accomplished Medicare form is sufficient.
2. Beneficiary/hospital representative to attach the following supporting document for:
SSS
1. Voluntary member – copies of E-5 and official
receipt of applicable payment (SBR & RS-5) paid PRIOR to date of
admission.
2. Self-employed member-copies of RS-1 and official
receipt of applicable payment (SBR & RS-5) paid PRIOR to date of
admission
3. SSS Dependent – copy E-1 or E-4 or any of the
following:
CHILD – birth or baptismal certificate; for
newborn child, certificate of live birth
PARENT – affidavit of support
B. HMO/Insurance
To avoid non-coverage from HMO or any insurance benefit, kindly present your HMO or insurance identification cards or better still, your letter of guarantees from your HMO or insurance at the Emergency Room or Admitting Section.
In our quest for continued improvement, our customer relations staff will visit you. We appreciate if you would let us know of any dissatisfaction in services provided so we can make the necessary adjustment. Also we request you to fill up the Customer Feedback Form.
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You are about to leave the hospital. Your doctor will outline what should be done during your recovery at home. You should ask him for complete instructions as to your daily routine, medication, diet, exercise and schedule for follow-up check-up.
Your doctor will also discuss the date of your discharge. Duly accomplished Medicare forms (available at the Billing Section) and medical insurance forms signed by the Attending Physician should be submitted as soon as they are available before the patient is discharged.
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Soon after your discharge is ordered by the doctor, a Notice of Discharge will be given to you by your nurse. It takes a little time to gather all the necessary information and charges prior to your patience. Please refer to the Notice of Discharge for the estimated time when your bill will be ready.
The Center’s policies provide that all bills should be settled in cash before a patient is discharged. For corporate accounts and payments in check or credit card, negotiations may be made with the Credit & Collection office, on a case-to-case basis. (Note: Long distance calls are billed separately.)
Be sure to check your bill before payment. Please coordinate the Billing Section for any clarification.
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It has been a pleasure serving you.
TAKE GOOD CARE OF YOURSELF
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TELEPHONE
The hospital uses the call accounting system. Outside calls beyond 3 minutes shall be charged P5.00, succeeding minutes P1.00.
Here is a list of local numbers you might find useful during your hospital stay. Please dial “223 / 201” for further information.
Admitting Section – 201
Pharmacy – 241
Nursing Services – 236
3rd Floor nurses station – 214
Billing Section/Cashier’s Office – 232
Chaplain’s Office
2nd Floor nurses station – 205
4th Floor nurses station – 218
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